Warranty Policy

Warranty Policy

1. This warranty is only applicable to Beblum Stroller Series, Beblum Car Seat Series, and Beblum Living Series products purchased in Malaysia from Beblum Malaysia only.
   
   
2. Please register your warranty by emailing [email protected] within 7 days from the date of purchase/receipt of goods. Kindly note that products that are not registered, without valid proof of purchase, will be considered ineligible for warranty. A digital copy of the official proof of purchase (receipt) must be submitted to support the purchase.
   
   
3. The official receipt must include the following details: purchase date, product name, variant (if any), and the online platform (Shopee/TikTok/Lazada/PGMall/website). The official receipt can be downloaded from the respective platforms:
   *TikTok: “Order Delivered” > Receipt > Download Receipt
   *Shopee: Completed > Order ID (bottom section) > Receipt > View Receipt
   
   
4. Baby gear including strollers, baby cots, and car seats are covered under warranty for 12 months from the date of purchase/receipt, against defects in materials, workmanship, and mechanism only, subject to successful warranty registration.
   
   
5. The warranty covers manufacturing defects on the stroller frame and functional mechanisms, including the folding system, wheels and braking system, adjustment mechanisms (handle, recline, footrest), and safety lock system.
   
   
6. This warranty does not cover normal wear and tear, accidents, improper or incorrect usage not in accordance with the instruction manual, negligence, cosmetic issues such as fading or scratches from normal use, dissatisfaction with functionality, features or aesthetics, or repairs carried out by third parties. The only remedy under this warranty is the replacement of defective parts. Beblum does not provide refunds or exchanges for damages resulting from misuse, abuse, or incorrect assembly.
   
   
7. Beblum Malaysia, as the authorized sole distributor, will conduct final verification of the actual product during the warranty claim process. A valid original invoice must be presented to verify product authenticity and purchase channel.
   
   
8. The stated warranty period is valid only for new stock. We reserve the right to vary warranty coverage for display units, open units, discounted items, or products obtained through lucky draws or contests.
   
   
9. We reserve the right to impose service charges for repairs outside warranty coverage. We also reserve the right to decline service if the product is obsolete or no longer serviceable or replaceable for any reason. Products after servicing or inspection must be collected within one (1) month from the date of notification.
   
   
10. We reserve the right to amend, modify, or change these terms and conditions due to changes in service availability, products, and/or spare parts, or to comply with applicable policies, rules, and regulations.
    
    
11. For valid warranty claims, you are required to return the product to us by contacting our Customer Service via WhatsApp at 012-338 8428 or email at [email protected].
    Operating hours: 10:00 AM to 5:00 PM (Monday to Friday only, excluding public holidays).
    
    
12. Shipping costs are the responsibility of the product owner.

It is important to read and follow the instructions and user manual provided with the product to ensure safe usage and to maximize the benefits of the warranty.

For further inquiries, please contact us via WhatsApp at 012-338 8428 or email at [email protected] during operating hours (Monday to Friday, 10:00 AM to 5:00 PM, excluding public holidays).